Enhancing Bilateral Cooperation between Sri Lanka and the Philippines through Technical Cooperation and Capacity Building-Training on Tourism Services and Hospitality Management

The Department of the Foreign Affairs – Technical Cooperation Council of the Philippines (DFA-TCCP), in cooperation with the De La Salle-College of Saint Benilde School of Hotel, Restaurant and Institution Management (DLS-CSB SHRIM) and the Embassy of Sri Lanka in Manila, initiated a virtual capacity building program on tourism services and hospitality management for thirty-two (32) Sri Lankan stakeholders on 8-12 November 2021.

The five-day training course was comprised of synchronous virtual lectures, discussions, case analyses, presentations, demonstrations, etc., focusing on hotel management, customer service and guest relations, tourism sustainability management, and crisis management. Resource speakers and subject matter experts from the faculty roster of DLS-CSB SHRIM facilitated the training modules.

DFA-TCCP Director General Mme. Lilybeth Deapera, in her opening remarks, mentioned that the course is the second stage of their agency’s technical assistance program for Sri Lanka based on their needs assessment visit in the country in 2019. The program was supposed to be held with a delegation of Sri Lankan stakeholders in the Philippines for in-country training. However, the current restrictions impeded the visit.

Subsequently, Ambassador Shobini Gunasekera extended her appreciation to the DFA-TCCP and DLS-CSB SHRIM as well as relevant line agencies from Sri Lanka such as SLTPB and SLTDA for working hand-in-hand in this endeavor as both countries aim to share its experiences, expertise, and best practices for mutual benefit.

She also highlighted the importance of capacitating stakeholders in advocating for a seamless tourism recovery considering the industry’s importance as a major economic activity for renowned tourism destinations like Sri Lanka and the Philippines.

H.E. Alan Deniega, Philippine Ambassador to Bangladesh, and Mr. Angelo Marco U. Lacson, Vice Chancellor of Academics of DLS-CSB also gave their message of support to the activity.

A virtual graduation ceremony concluded the training program on 19 November 2021.

The Technical Assistance Program is a South-South cooperation initiative of the DFA-TCCP aiming to provide technical assistance to developing countries in Asia and the Pacific in areas where the Philippines have developed an expertise. The series of activities conducted by DFA-TCCP including the above are in line with the mutual goal of enhancing bilateral cooperation on account of the celebration of the 60th anniversary of diplomatic relations between the two countries.

Embassy of Sri Lanka